JustHost is engaging in fraudulent practices. They provided a fake transaction hash as "proof" of a refund—a transaction that occurred before I even requested the refund and to a wrong blockchain network. When confronted, they simply closed my tickets.
I purchased their services on February 14, 2026.

After testing, I found the VPS performance to be subpar. On that same day (February 14, 2026, at 23:26:19), I requested a refund and, in accordance with their policy, provided the following TRC20 receiving address: TTHc9EFUwunQo4Efyxxxxxxf1Q4j.

On February 15, 2026, they replied asking me to try a system reinstall, promising an immediate refund if I remained unsatisfied.

I agreed. After the reinstall, the performance was still disappointing. Consequently, on February 18, 2026, I reiterated my refund request to the same TRC20 address: TTHc9EFUwunQo4Efyxxxxxxf1Q4j.

On February 19, 2026, they confirmed that the refund was being processed.

On March 29, 2026, after seeing no funds, I opened a ticket. They responded that the refund process takes between 2 to 45 days.

I waited patiently, yet no refund arrived. On April 24, 2026, I contacted them again. They response was ridiculous: you claimed the refund had been sent to the address 0xaa8ba7d4611437141192e7ceced531bc0a133efb with the Transaction Hash: 0x73c2a7edbaff769bba7d5aed6abba25de616f6cb5d67456232964b0d407ed613.

Please pay close attention to the timestamp of the transaction they provided: Transaction Date: Feb 14, 2026, 03:19:47
Logical Flaw: JustHost actually claims they issued a refund in the early morning of February 14th. This is four days before my final refund request on February 18th, and even 20 hours earlier than my very first complaint on the night of February 14th!
They are clearly using a past, unrelated transaction record to cover up the fact that they are refusing to issue a refund.
I submitted a detailed ticket highlighting these timeline contradictions and the mismatch in network addresses. However, instead of explaining this "time-traveling" logic error, JustHost support closed my ticket directly without any response or explanation.

Do not trust JustHost with your money. They do not honor their refund policy and will stoop to fabricating blockchain evidence to avoid paying back their customers.
Please spread the word: Stay away from JustHost and protect your assets.